Privacy Policy

SHPH Ottawa Inc. (SHPH) is the owner of this website and operates Novotel Ottawa under franchise from Accor Canada Inc. SHPH adheres to the privacy policy applicable to personal information as determined by Accor Hotels, which may be accessed by clicking the following link: https://www.accorhotels.com/security-certificate/index.en.shtml

This web site collects no personal information though when making a reservation through this web site, Accor Hotels may collect personal information as detailed in the previous web site link.

Data Protection Policy for Customers' Personal Data

SHPH policy embodies our commitments to you and describes how SHPH uses your personal data.

This data protection policy is part of the terms and conditions governing our hotel services. By accepting our terms and conditions, you expressly accept the provisions of this policy.

We do not voluntarily collect any sensitive information such as racial or technical background, political opinions, religious and philosophical beliefs, union membership, details of health or sexual orientation.

At our hotel we collect your personal data for the purpose of:

• Managing room reservations and accommodation requests
• Managing restaurant reservations
• Managing your stay and services utilized at the hotel
• Improvement our delivery of service to you
• Managing our relationship with our customers, before, during and after your stay
• Performing cross-checks, analysis and verifications via a trusted third party of your data collected during the booking of your stay, and during your stay, in order to determine your interests, your customer profile and allowing us to send you personalized offers
• Improving the services of SHPH
• Complying with local laws

Third party access conditions regarding your personal data

To guarantee you a right of access and modification, we must share your personal data with internal and external recipients under the following conditions:

• In order to provide you with the best service, we may share your personal data and give access to our own authorized personnel within the SHPH group of hotels and Accor Hotels
• With service providers and partners: your personal data may be passed on to a third party for the purpose of providing you with services and improving your stay and experience
• Commercial partners: SHPH may, unless you object to the Data Privacy policy in writing, enrich your profile by sharing certain information about you with privileged business partners. In this case, cross-checks, analysis and verification of your data may be performed via a trusted third party. This processing will enable SHPH and its privileged contractual partners to determine your interests, your customer profile and allow us to send you special offers
• Local authorities: we may also be required to provide your information to local authorities as required by law or as part of an investigation and in accordance with local regulations

Protection of your personal data during international transfers

SHPH implements the appropriate measures to secure the transfer of your personal data to an SHPH group hotel or external recipient located in a country offering a different level of protection from that offered in the country in which the personal data is collected.

Data security

SHPH takes the appropriate technical and organizational measures, in accordance with the applicable legal provisions, to protect your personal data against unlawful or accidental destruction, accidental loss or alteration or unauthorized disclosure or access. To this end, we have put in place technical measures and organizational measures.

When you submit credit card information, SSL (Secure Socket Layer) encryption technology helps to secure your transactions both at the hotel and restaurant (by SHPH) and when you make your booking with Accor Hotels.

Data retention

You have the right to access and modify your personal data collected by SHPH subject to applicable legal provisions. You can also exercise your right of objection by writing to the address below. SHPH Ottawa Inc., 33 Nicholas Street, Ottawa, Ontario, K1N 9M7

In case of difficulty regarding the exercise of your rights, please directly contact the hotel directly by email at: novotelottawa@novotelottawa.com